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AFAC Annual Reports : 2010 Annual Report
Australasian Fire and Emergency Service Authorities Council | 21 Annual Report 2010 Measures of our success: AFAC is well known and understood within its member agencies • All members agencies were visited this year by the CEO and a survey conducted to discuss member satisfaction with AFAC services. 82% of members reported being very or somewhat satisﬁed with the value they get from being a member of AFAC. The services rated most highly were the development of AFAC positions and the opportunity for the development of professional networks. Many agencies have described more robust internal processes for tracking their contribution to AFAC and the return they are getting. Many valuable suggestions for improvements to AFAC’s services and products to services were given. The AFAC structure and systems are aligned with its business • Project Management Methodology – an AFAC project management methodology and approach has been completed and will be implemented in the ﬁrst half of 2010/11. This methodology takes into account the whole life cycle of a project and focuses on ensuring all projects undertaken by AFAC deliver a beneﬁt for members. AFAC meetings are effective and members time is well used • Approximately 60 meetings of functional Groups and Sub Groups were held though the year. All groups produce a summary of the meeting detailing the topics under discussion and projects being undertaken. These summaries are provided for group members for distribution within their agencies and also placed on the AFAC Knowledge Web. To make better use of time and to reduce travel, some groups have moved from a twice yearly meeting to meeting for slightly longer, once per year, and include an element of professional development within this meeting. Goal 5 - The value of AFAC is realised throughout the membership
2011 Annual Report